What's New in this Release
Welcome
Introduction
Main Tasks
Additional Tasks for DTA Web iPath Users
Additional Tasks for Dialler Agents
Supervisor Tasks
    Monitor an Agent’s Current Status and Activity
    Make an Agent Available or Unavailable
    Log an agent off
    Broadcast a Message to Agents
    Assign an Agent an Alias Name
    Change an Agent's Password
    Configure the Channel Types an Agent can Service
    Agent Channel Management
    Assign Agent Skills
    Assign Agent Group Skills
    Assign Agents to Agent Groups
    Assign Users to Hunt Groups
    Listen to a Live Agent Conversation
    Monitor an Agent's Live Web Chat Session
    Monitor an Agent's Live Social Media Session
    View All Unprocessed Messages
    Set Custom Unavailable Statuses
    Create a Message Template
    Call Quality Report
Switchboard
Using DTA with Salesforce
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