What's New in this Release
Welcome
Introduction
Main Tasks
    Log on to DTA
    Pair a PSTN Device with DTA
    Change your Availability Status
    View your Activity Log
    Opt In and Out of Agent Groups and Hunt Groups
    View your Personal Call/Interaction History
    Change How Queue Statistics are Displayed
    Log out of DTA
    Take an Incoming Call
    Make an Outgoing Call
    Perform Call-Handling Functions
    Take a Secure Payment with PADLOCK
    Access your Personal Voicemail Messages
    Handle Web Chat
    Handle an Incoming SMS Message
    Compose an SMS Message
    Handle an Incoming Email
    Claim (Cherry-Pick) a Queued Email
    Deal with Follow-Up Email Messages
    Compose an Email
    Handle an Incoming Twitter Message
    Handle an Incoming Facebook Message
    Handle an Incoming Viber Message
    Handle an Incoming LINE Message
    Search Social Media Messages
    View Queued Text-Based Interactions
    Handle your Unprocessed Messages
    User-to-User Messaging
    Chat to a Single User
    Chat to Multiple Users in a Group Chat
    Chat Room Members
    Reply to a Chat Message
    Search Chat Messages
    Authenticating storm to use Zoom
    Host a Zoom Meeting
    Join a Zoom Meeting
    Zoom Meeting Controls
    Zoom Participants Panel
Additional Tasks for DTA Web iPath Users
Additional Tasks for Dialler Agents
Supervisor Tasks
Switchboard
Using DTA with Salesforce
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