Broadcast a Message to Agents

You can broadcast a message to agents in agent groups that you supervise. Messages are received by agents who are logged on to DTA.

1. Click the Menu  button and then select Supervisor Broadcast.
2. Press an arrow key on your keyboard to see the list of assigned agent groups (or type the agent group name in the To field to see a filtered list).

3. Select a target agent group. If required, include further groups in this manner.
4. Type/paste the message in the Message field.

5. Click Send at the bottom of the panel.

Note: broadcast messages are not stored.

Agents in the group will see broadcast messages immediately: