View all Unprocessed Messages

This allows you, as a supervisor, to see all emails, SMS messages and Twitter messages that were ignored or not handled by agents or were not routed to them as a result of a system error.

1. Click the Menu  button and then select Unprocessed Messages. A list of unprocessed messages appears in a panel on the right of the screen, with the oldest message first.

2. Click a message to open it and handle it in the usual way.